bd89 game Privacy Policy

Introduction and Scope

bd89 game ("we", "our", "platform") is an online gaming and betting service operated for users in Bangladesh. This privacy policy applies to the bd89 game website, mobile application, and all related services.

When you open an account on bd89 game, use our services, or contact us, we process certain personal information. The purpose of this policy is to give you a fully transparent picture of that process. You can read our about us page to learn more about us.

This policy applies only to bd89 game's own platform. We are not responsible for the privacy practices of third-party sites or services.

What Information Is Collected

bd89 game collects user information through various processes. The categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 or above may open an account)
• Mobile number and email address
• User-chosen username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

2.2 Financial Transaction Information

• Records of deposit and withdrawal transactions
• Information related to bKash, Nagad, Rocket, or bank transfers (full account numbers are never stored)
• Balance, bonus, and cashback history

2.3 Platform Usage Information

• Game play history, betting records, and session information
• IP address, device type, browser version, and operating system
• Information collected through cookies and similar tracking technologies
• Login time, logout time, and session duration

2.4 Communication Information

• Records of conversations with customer support via live chat or email
• Details of feedback, complaints, or requests

Purpose of Data Use

Collected information is used only for specific and legitimate purposes. bd89 game never uses user information for irrelevant or improper purposes.

3.1 Account Management

Personal information is used to complete the registration process, verify the account, and confirm the user's identity. This ensures that only verified users aged 21+ can access the platform.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests and to ensure transaction security. The system automatically verifies this information to maintain the minimum ৳300 deposit and ৳1,000 withdrawal rules.

3.3 Customer Support

Information is used to provide assistance in Bengali and English via 24/7 live chat and email, and to resolve issues.

3.4 Security and Fraud Prevention

Device and transaction information is monitored to prevent unauthorised access, fraud, and money laundering.

3.5 Service Improvement

User behaviour is analysed to improve platform performance, game selection, and user experience.

3.6 Legal Compliance

Information is used to maintain records in accordance with applicable legal requirements and to respond to lawful requests from authorities.

Data Security Measures

bd89 game applies industry-standard technical and organisational measures to protect user information. Data security is at the core of our technical infrastructure.

4.1 Technical Security

• Data transmitted between the user's browser and our servers is secured through SSL (Secure Sockets Layer) encryption.
• Passwords are always stored in hashed and encrypted form — never in plain readable form.
• Financial information is transmitted and stored using industry-standard encryption protocols.
• Firewalls and intrusion detection systems are used to identify unauthorised access to the system.

4.2 Organisational Security

• Only authorised staff have access to user information, and this is strictly controlled.
• Staff receive regular data security training.
• Data processing events are documented and audited.

4.3 Data Retention Period

Data is retained while the account is active. Even after an account is closed, certain data may be kept for a defined period in accordance with legal obligations. Once the required period has passed, data is securely deleted.

Sharing Data with Third Parties

bd89 game does not sell users' personal information and does not transfer it to third parties for commercial purposes. However, limited data sharing may be necessary in certain situations.

5.1 Service Providers

We use trusted third-party services for payment processing, identity verification, and maintaining technical infrastructure. These providers receive limited information only under contract and under strict confidentiality terms.

5.2 Game Software Providers

The minimum necessary information for managing game sessions is shared with game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. This information is used for the purpose of ensuring game integrity.

5.3 Legal Obligations

Information may be shared with the relevant authorities if there is a court order, lawful investigation, or legal requirement. In such cases we provide only the minimum information necessary.

5.4 Business Restructuring

If bd89 game undergoes a merger, acquisition, or asset transfer, user information will continue to be protected under this policy without interruption.

Cookies and Tracking Technologies

The bd89 game website and app use cookies and similar technologies. These help maintain platform functionality and improve your experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions and performing basic security functions. The platform cannot work properly without them, so there is no option to disable them.

6.2 Functional Cookies

These cookies are used to remember language preferences, display settings, and information from previous sessions, so you do not have to enter the same information repeatedly.

6.3 Analytics Cookies

Analytics data is collected to understand how different parts of the site are being used. This data is analysed in aggregate and is not used to identify individuals separately.

Most cookies can be controlled from your browser settings, but disabling essential cookies will prevent some services from working.

User Rights

As a bd89 game user, you have certain important rights over your own information.

7.1 Right to Access Information

You can request to know what information we hold about you. After verification, we will provide a summary of the stored information.

7.2 Right to Correct Information

If there are errors in your personal information, you can request a correction. This can be done through account settings or via customer support.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You can opt out of marketing communications. However, opting out of communications related to account management and financial transactions is not possible.

To exercise these rights, contact our customer support team. We are available 24/7 via live chat and email.

Protection of Minors

bd89 game strictly ensures that only users aged 21 or above can participate on this platform. We do not knowingly collect or process the personal information of any minor.

Age is verified at the time of registration and further confirmed through identity document verification. If it becomes known that a minor's information has been collected by mistake, that account is immediately closed and the information deleted.

To learn more about responsible gaming, read our responsible gaming guidelines.

Policy Changes and Updates

bd89 game reserves the right to amend this privacy policy at any time. The policy may change due to changes in the scope of services, technical changes, or legal requirements.

For significant changes, users will be notified via their registered mobile number or email. The updated policy will take effect from the date it is published on this page.

Continuing to use the platform after changes to this policy will be taken as acceptance of the revised policy. It is therefore advisable to review this page regularly.

This privacy policy should be read together with bd89 game's terms and conditions. Both documents together form the complete terms of use of our services.

Contact and Complaints

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:

Our customer support team will respond to your request as quickly as possible. Live chat should be used for general questions and email for formal requests related to your data.

For answers to more general questions about the privacy policy or data use, visit our frequently asked questions (FAQ) section.